Legal information

Date of update: 10/25/2024

Thank you for visiting our website. The owner and administrator of the Circle.help website is Circle.Help, Registered CIC No. 16007806, 96 Kensington, London W8 4SG, United Kingdom (hereinafter referred to as "we"). Before you start viewing our website and using its services, please read the terms of use of the Circle.Help website (hereinafter referred to as the "Terms") set out below.

By continuing to view the content on the site, completing the registration, and using any functions of the site, you confirm that you have read the terms, understood them and agree to all the provisions. If you do not agree with any of these terms, you have no right to use the site and its services.

These terms are binding on all users of the site. The rules for accessing and using the site are governed by the terms published on the site at the time of your use. We may periodically update these terms and make certain changes to them, without sending any notices to users. We ask you to periodically check the current version of the terms on this page of the site in case of updates, as any changes come into effect from the moment of their publication, and your continued use of the site after the publication of changes confirms your agreement with all updates. You can always check the date of the last changes in the header of this page. If you do not agree with any update of the terms, please stop using the site.

Terms and Definitions:

1. Privacy Policy

We value your trust and ensure the protection of your personal data provided by you. Please refer to the detailed terms of the privacy policy of our website at: Privacy Policy. By continuing to use our site, you confirm your agreement with the current version of the privacy policy.

2. Purpose of our website

Circle.Help is a portal that provides people in difficult situations (Seekers) the opportunity to receive consultative assistance through online chats from individuals ready to help (Givers). This includes assistance with topics such as:

1. on legal status in the country of residence;

2. on job search;

3. on housing search;

4. on medical consultation needs;

5. on education-related questions;

6. on other requests.

3. Who can use our website

Any legally competent adults, including but not limited to self-employed individuals or legal entities, public organizations, etc., are allowed to use our website. To protect children, we do not allow the registration on our site of individuals who have not reached the age of majority according to the legislation of their country. The use of the website is also prohibited for individuals who have been declared incapacitated.

4. How our website works

5. What are the rules for using the website

1. provide true, relevant, accurate, and complete information when registering and processing requests for assistance;

2. when communicating in online chats or with representatives of the site, observe the principles of tolerance and courtesy, avoid insults, threats, and dissemination of inappropriate content;

3. provide quality consultations and accurate, relevant, precise, and complete information to Seekers in response to their requests;

4. do not collect, store, or share personal information of site users that comes into your possession without obtaining written permission from the owner or controller of such personal data.

5.5. If you receive any information about a Seeker or a Giver while using this website, you agree to keep personal data including, but not limited to, names, locations, and the content of help requests confidential. The person responsible for disclosing the personal data of website users without their written consent will be held accountable according to international and British laws.

5.6. We reserve the right to verify the information provided to provide the most effective assistance, while the responsibility for providing accurate and reliable data lies with the users of the site.

5.7. Givers who provide consultations bear full responsibility for providing accurate and relevant data, advice, and recommendations in online chats. Seekers bear responsibility for providing accurate, reliable information when engaging in consultation.

6. Registration on our website

6.1. To create a Giver account, you will need to fill out the online "Become a Giver" form, which will ask for your name, contact information, links to your social media accounts, location, and a description of your skills and the help you are willing to offer for free. To register as a Seeker, you will need to fill out the online "I Need Help" form and specify the area in which you need help, as well as a description of your situation.

6.2. You are fully responsible for the use of your account. We ask you to create a password for login and not share it with third parties, because if anyone logs in to your account using your information, we will consider it to be you or someone acting on your behalf.

6.3. If you become aware that your account details have fallen into the hands of third parties, please let us know and take steps to restore the security of your account (change your password) as soon as possible.

7. Termination of the use of the website

7.1. You can cancel your previously completed registration on our site at any time. To do this, you need to send a corresponding request to email: support@circle.help.  We will delete your account and inform you of this by sending a message to your email.

7.2. We reserve the right to refuse registration or cancel pre-registration in case of violation of the terms of use of this site without notice.

8. What is prohibited when using the site

The users are prohibited to:

1. provide false information when registering;

2. register an account on behalf of another individual or legal person without their consent;

3. disclose any personal data that users become aware of when using the site's services without obtaining written consent from the owner of such data;

4. the use of profanity, insults, the dissemination of irrelevant, illegal, indecent, defamatory, offensive, unacceptable, threatening content, the incitement or encouragement of any actions that may be considered criminal offences punishable by civil liability or violating local, national, or international legislation;

5. use the site for purposes other than its intended use, for illegal purposes;

6. attempt to unlawfully bypass site protection measures, in particular, to obtain unauthorized access, use any methods to access user accounts and personal information of other users, create disproportionately high loads on our resources in any way;

7. in any way prevent other users from using the site;

8. require the Seeker to pay for the provided consulting services in any form.

In case of a user's violation of these prohibitions, we reserve the right to immediately and without notice cancel the user's account and inform them that violations may result in fines or other legal consequences.

9. Limitation of our liability

9.1. Our site is an exclusively connecting link between Givers and Seekers. We are not responsible for either the consultations provided by Givers or the accuracy of information provided by Seekers.

9.2. We are not responsible for any situations that arise as a result of using the site for purposes other than its intended use or violating these conditions.

9.3. We do everything possible to maintain the functionality of the site and the availability of our online services. However, we do not guarantee the absence of failures, delays, cyber-attacks, or other problems with our equipment, software, networks, or services of our contractors that may lead to the unavailability of the site, certain services, deletion, or loss of messages in correspondence, etc.

9.4. Any information on the site may be changed, updated, or deleted without notice.

9.5. We are not responsible for any direct or indirect loss or damage that users may experience.

10. Copyright protection

We are pleased to provide you with our services and encourage you to share information, links and talk about our resources, including on social networks. At the same time, we emphasize that the rights to all the contents of our site belong to us and are protected by copyright law.

11. How disputes are resolved

We are open to communication and offer to resolve all claims or disputes through negotiations. If you encounter any misunderstanding while using the site, we ask you to contact us by email at: hello@circle.help with a description of the specific case. If it is impossible to resolve the situation through negotiations, all claims and disputes are resolved in accordance with the current UK law.

12. How to contact us

If you have any questions about these terms of use of the site, you can send us an e-mail: hello@circle.help.